Responsible Gambling at JackpotCity Casino

At JackpotCity Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines the tools, resources, and support available to help you stay in control of your gambling activity.

Our Commitment to Responsible Gambling

JackpotCity Casino operates under a strict responsible gambling policy in accordance with New Zealand's Gambling Act 2003 and international best practices. We are dedicated to preventing problem gambling and protecting vulnerable individuals, including minors. Our platform is licensed and regulated, and we continuously invest in responsible gambling measures to ensure the wellbeing of our players.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

Do you spend more money or time gambling than you intended?
Do you gamble to escape stress, anxiety, or depression?
Have you tried to cut back on gambling but found it difficult?
Do you lie to family or friends about how much you gamble?
Have you borrowed money or sold possessions to fund gambling?
Do you feel restless or irritable when you try to stop gambling?
Has gambling caused problems in your relationships or at work?

If you answered "yes" to one or more of these questions, we strongly encourage you to use the tools available on this page or contact a support organisation.

Responsible Gambling Tools

JackpotCity Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our Customer Support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps you stay within your personal budget and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of the platform.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These prompts help you stay aware of your gambling activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This option is ideal if you feel you need a temporary pause.

Self-Exclusion

If you feel that you need a longer break from gambling, you can self-exclude your account for a minimum period of 6 months or permanently. During self-exclusion, your account will be closed, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, please contact our Customer Support team directly.

How to Contact Our Support Team

Our Customer Support team is available 24 hours a day, 7 days a week to assist you with any responsible gambling requests:

Live Chat: Available directly on the JackpotCity Casino website
Email: [email protected]

All responsible gambling requests, including self-exclusion and limit adjustments, are processed promptly and confidentially.

Protection of Minors

JackpotCity Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, the account will be immediately suspended and investigated.

If you share a device with children or young people, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

Gamban — blocks gambling websites and apps across all devices
Net Nanny — parental control and content filtering software
CYBERsitter — internet filtering for families

New Zealand Support Organisations

If you or someone you know is experiencing gambling-related harm, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

Helpline: 0800 664 262 (free, 24/7)
Website: www.pgf.nz

Gambling Helpline New Zealand

A free, confidential helpline offering support for people affected by gambling harm, including family members and friends.

Phone: 0800 654 655 (free, 24/7)
Text: 8006
Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

Provides crisis support and counselling for people experiencing emotional distress, including issues related to gambling.

Phone: 0800 543 354 (free, 24/7)
Website: www.lifeline.org.nz

Te Ara Whitiki — Whānau Ora

Provides culturally responsive support services for Māori communities, including gambling harm support.

Website: www.tearawhitiki.org.nz

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems.

Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

Set a budget before you start playing and stick to it
Only gamble with money you can afford to lose
Never chase your losses
Take regular breaks during your gaming sessions
Do not gamble when you are stressed, upset, or under the influence of alcohol
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Never borrow money to gamble

Our Responsible Gambling Policy

JackpotCity Casino regularly reviews and updates its responsible gambling policies to reflect the latest research, regulatory requirements, and industry standards. This page was last updated in June 2026. We work closely with responsible gambling organisations and regulators to ensure our practices remain effective and player-centred.

If you have any questions about our responsible gambling measures or need assistance, please do not hesitate to contact our Customer Support team. We are here to help.