Privacy Policy

Effective Date: August 1, 2026

Welcome to Jackpot City Casino. We value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020 of New Zealand and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of personal information:

Identification Information: name, date of birth, gender, and contact details (email address, phone number, postal address).
Account Information: username, password, account preferences, and transaction history.
Payment Information: credit/debit card details, bank account information, and other payment method details.
Technical Information: IP address, browser type, device information, and log data.
Usage Data: pages visited, time spent on the site, and other analytics data.
Verification Documents: copies of identification documents for age and identity verification as required by law.

2. How We Use Your Information

Your information is used for the following purposes:

To provide and maintain our services, including account registration, gameplay, and customer support.
To verify your identity and comply with legal and regulatory obligations.
To process payments and transactions securely.
To communicate with you about your account, promotions, and updates.
To improve our website, services, and user experience through analytics.
To detect and prevent fraud, abuse, and other illegal activities.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business (e.g., payment processors, IT service providers).
Regulatory authorities and law enforcement agencies as required by law.
Affiliated companies within the Jackpot City group for business purposes.

We do not sell your personal information to third parties.

4. International Transfers

Your information may be transferred to and stored in countries outside New Zealand. We ensure that appropriate safeguards are in place to protect your data in accordance with New Zealand privacy laws.

5. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

7. Your Rights

You have the right to:

Access and request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual restrictions.
Withdraw consent where processing is based on your consent.
Object to or restrict certain processing activities.

To exercise your rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Jackpot City Casino Privacy Team
Email: [email protected]
Phone: +64 9 123 4567
Address: 123 Casino Street, Auckland 1010, New Zealand

For more information about your privacy rights in New Zealand, you may visit the Office of the Privacy Commissioner website: https://www.privacy.org.nz